Training Manager

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Job title: Training Manager

Reference: CB187

Contract: Permanent, full time, 35 hours per week

Location: Kings Hill based with hybrid working (min 3 days per week in office)

Salary: circa £50,000 per annum

 

The closing date for applications is 17^th May 2026

• Telephone screening – w/c 18^th May 2026
• Stage 1 – w/c 25^th May 2026
• Stage 2 – w/c 1^st June 2026

 

Can you build the capability that underpins excellent, regulated customer service?

Would you like to lead learning and capability development that genuinely shapes how people perform, make decisions and support customers – in a purpose-driven organisation operating in a regulated environment?

We’re looking for an experienced Training Manager to join Central Operations at Charities Aid Foundation (CAF), where training is a core enabler of operational excellence, risk management and customer experience.

What you will do

At CAF, every one of us contributes to our impact, and as our Training Manager you too will play an integral part in what we do.

As our Training Manager, you will:

• Develop and own a clear Operations learning and capability strategy aligned to customer outcomes, regulatory requirements and organisational priorities.
• Design structured learning pathways, capability frameworks and skills matrices that support progression from onboarding through to advanced expertise.
• Lead the delivery of engaging, practical and blended training programmes covering operational processes, systems, customer experience behaviours, and compliance requirements.
• Build onboarding programmes that reduce time-to-competency and set colleagues up for confident, consistent performance from day one.
• Ensure all training meets internal standards and external regulatory obligations, working closely with operational, risk and compliance teams.
• Use data, insight and feedback to measure learning effectiveness and continuously improve capability outcomes across Operations.

 

Who we are looking for

This role is for you if you enjoy working at the intersection of people development, operations and regulation, and want to make a tangible difference to customer experience and service quality.

We’re looking for someone who can bring:

• Significant experience in a Training Manager, Learning & Development or capability development role.
• A strong track record of designing and delivering end-to-end learning strategies and structured learning programmes.
• Experience working within customer operations, service delivery or similarly fast-paced operational environments.
• Confidence operating in regulated or compliance-driven settings, translating complex requirements into clear, effective learning.
• Excellent facilitation, communication and stakeholder engagement skills, with the credibility to partner with senior leaders.
• A practical, insight-driven approach, using data to evaluate impact and improve learning outcomes.

If you are passionate about developing people, improving capability and enabling high-quality customer service, we would love to hear from you.

 

What CAF offers as an employer

At CAF you will receive:

• Permanent hybrid ways of working where roles allow
• Six weeks holiday plus bank holidays
• A wide range of development opportunities to support personal and professional growth
• Pension scheme with better-than-market employer contribution options
• Social impact benefit schemes

For all our employer benefits and to gain an insight into our culture and values, please visit cafonline.org/careers.

Who we are

The Charities Aid Foundation exists to accelerate progress in society towards a fair and sustainable future for all. Over the last 100 years, we have led the way in developing innovative approaches to giving. Annually, we distribute over £1 billion to social purpose organisations around the globe. 

As a leading charity operating from the UK, US and Canada, alongside an international network of partners, CAF works at the centre of the giving world. We collaborate with corporate and individual donors to enable them to give more effectively, strategically and impactfully. This includes connecting them to charities globally and providing access to our in-depth sector knowledge, governance expertise and innovative giving solutions. 

We help social purpose organisations to strengthen their resilience and do more of their life changing work, through strategic advisory services from our Impact Accelerator, tools to support charities’ fundraising activities, and charity financial services from CAF Bank Limited and CAF Financial Solutions Limited. Using our research, policy and campaigns work, we understand and influence the wider environment for charities and donors. 

Diversity and inclusion

We know that the more diverse and inclusive our organisation becomes, the more creative, effective and impactful we will be. Our aim is for our workforce to represent the society we serve, and we have embarked upon an ambitious pathway to achieve this.

We want to attract, retain and develop the best of talent at all levels, and provide a leading and great place to work, where every voice matters.

 

How to apply

Please complete the form below, attach your CV and Cover letter, then click ‘Submit Application’ if applying via our website or send your CV and cover letter to recruitment@cafonline.org quoting reference number CB187.

We welcome applications from everyone who feels they meet the criteria, regardless of age, sex/gender, disability, race, religion, national origin, sexual orientation, marital, veteran or parental status.

Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply anyway. You may just be the right candidate for this or other roles.

As a Disability Confident Employer, we guarantee to interview disabled applicants who meet the minimum criteria for the role. Please indicate on the application form if you would like to be considered as part of the Disability Confident Scheme.

To apply for this role you must be able to provide proof of your Right to Work in the UK.

So we can support you to be your best during the application or interview process, please contact our Recruitment team at recruitment@cafonline.org or 03000 123 566 to request assistance or reasonable adjustments.

 

Job Reference: CB187