many hot air balloons

Customer Service Representative - GAYE


About the job:

The position will play an integral part within the Customer Service Division providing administrative support to the GAYE Processing Team.


You will be corresponding with clients via email and by phone, creating excellent relationships, as well as liaising with other stakeholders. You will be administering donation requests and enquiries.  You will be required to maintain and exceed our KPI’s and SLA’s leading by example. Providing an efficient and effective customer service to existing and prospective customers, you will actively promote CAF products and services.


About you:

The ideal candidate will have previous experience of working in a busy customer service department. Possesses great verbal and written communication skills, is an effective team player and works well under pressure. 

About CAF:

CAF is a charity which manages nearly £3bn on behalf of charities and donors worldwide and last year passed more than £420m to charities at the frontline.  You will be joining people who are dedicated to motivating society to give ever more effectively, helping to transform lives and communities around the world.


For further information on this exciting opportunity or to apply, please send your CV and a covering letter quoting reference number to

Please note that applicants must be eligible to work in the UK.

Closing date for receiving applications is  31st January 2022

Shortlisted candidates will be invited for a telephone interview..

Successful candidates will be invited to an Assessment Centre on 4th February


Apply for this role