Job title: Charity Verification Officer
Based in: Kings Hill
Department: Customer Services
Hours: Full time
Salary: £21,930 per annum
We are seeking an enthusiastic, dedicated and proactive individual to join our Charity Verification team and provide outstanding customer service to all of our customers.
Sitting within a vibrant Customer Services department, you will help make giving count by verifying charitable organisations for donations nominated by individual donors, high net worth and corporate clients.
You will require strong verbal, written communication and analytical skills so that you are equipped to handle a range of customer queries and complaints while ensuring CAF and its donors are kept safe from regulatory action. You will also have a good working knowledge of anti money laundering, charitable purpose and the significance of GDPR.
Demonstrable customer service experience is a must and it’s expected that you are comfortable to use the phone while proactively reaching out to charities and providing assistance as required.
To succeed within the Charity Verification team, you will need to possess a high standard of organisation and prioritisation skills so that you can manage your individual workload effectively.
Last but not least, you will recognise the value of teamwork and how working collaboratively with your colleagues is crucial to the success and efficiency of the team and the wider organisation.
We’re a charity, a bank and champion for better giving, and for over 90 years we’ve been helping donors, companies and charities make a bigger impact. We exist to make giving go further, so together we can transform more lives and communities around the world. We are CAF and we make giving count.
For further information about this exciting opportunity or to apply please send your CV and a covering letter quoting reference number DJ654 to firstname.lastname@example.org
Please note that applicants must be eligible to work in the UK.
Closing date for receiving applications 31st January 2022.
Shortlisted applicants will be offered a short telephone interview before being invited to attend an Assessment Centre.