Application Support Analyst
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Job title: Application Support Analyst
Job reference number: LB010
Contract: Permanent, full time, 35 hours per week. Flexible working covering 7 hours per day between 7am and 6pm Monday – Friday. Some out of hours / weekend work may be required on occasion.
Location: Kings Hill-based (Kent) with hybrid working (Average of 2 days per week in the Kings Hill office)
Salary: £46,000- £49,000 per annum
We’re looking for a talented Application Support Analyst to join our Technology Department at Charities Aid Foundation (CAF).
What you’ll do
At CAF, every one of us contributes to our impact, and as an Application Support Analyst you too will play an integral part in what we do.
You will be a key part of our Technology team helping ensure we maintain high level of customer service of both internal and external customers. The role involves supporting business users with 2nd and 3rd line queries and finding resolutions or escalating them to the relevant Technology team or suppliers.
As an Application Support Analyst, you will:
- Manage / support CAF production business systems and internal users
- Attend regular meetings with 3rd Party suppliers and Internal Service Reviews
- Action Service Request, Incident and Problem Management tasks, resolving issues by yourself or with other team members
Who you’ll be
This role is for you if you have experience of working in Application Support or have relevant transferable skills and are keen to make a difference to society. We are looking for:
- Strong SQL Knowledge and troubleshooting experience
- Experience of systems integration projects
- Experience of Application Management
- Banking / Financial systems experience is beneficial
- Database Administrator skills are beneficial
- Experience of liaising with 3rd party suppliers
- Experience of the full ITIL Service Delivery Life Cycle.
- Excellent communication skills
- High energy level and ability to drive all types of requests/incidents through to completion
What’s in it for you
At CAF you will receive:
- Permanent hybrid ways of working where roles allow
- Six weeks holiday plus bank holidays
- A wide range of development opportunities to support personal and professional growth
- Pension scheme with better-than-market employer contribution options
- Social impact benefit schemes
For all our employer benefits and to gain an insight into our culture and values, please visit cafonline.org/careers.
Who we are
At Charities Aid Foundation we accelerate social progress by providing essential connections between donors, charities and communities.
We safeguard and deliver vital donations, offer expert advisory services and financial products to donors and charities, and provide tailored charity banking through our award-winning bank CAF Bank.
Our purpose is to enable a better landscape for giving and a fair and sustainable future for all.
Diversity and inclusion
We know that the more diverse and inclusive our organisation becomes, the more creative, effective and impactful we will be. Our aim is for our workforce to represent the society we serve, and we have embarked upon an ambitious pathway to achieve this.
We want to attract, retain and develop the best of talent at all levels, and provide a leading and great place to work, where every voice matters.
How to apply
The closing date for applications is 6th February 2025.
We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Please complete the form below, attach your CV and Cover letter, then click ‘Submit Application’ if applying via our website or send your CV to recruitment@cafonline.org quoting reference number LB010.
We welcome applications from everyone who feels they meet the criteria, regardless of age, sex/gender, disability, race, religion, national origin, sexual orientation, marital, veteran or parental status.
Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply anyway. You may just be the right candidate for this or other roles.
As a Disability Confident Employer, we guarantee to interview disabled applicants who meet the minimum criteria for the role. Please indicate on the application form if you would like to be considered as part of the Disability Confident Scheme.
To apply for this role you must be able to provide proof of your Right to Work in the UK.
So we can support you to be your best during the application or interview process, please contact our Recruitment team at recruitment@cafonline.org or 03000 123 566 to request assistance or reasonable adjustments.
Job Reference: LB010