Senior UX Research & Insights Manager

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Job title: Senior UX Research & Insights Manager

Job reference number: AP121

Contract: Full-time, fixed term contract (18 months).

Location: London-based with hybrid working

Salary: £50,000 - £72,000 per annum (depending on experience)

Are you passionate about shaping digital transformation through customer-centric research and insights at one of the largest charities in the UK?

We’re looking for a talented Senior UX Research & Insights Manager to join our Research Team, that sits within the Group Brand & Marketing Directorate at the Charities Aid Foundation (CAF).

What you’ll do

At CAF, every one of us contributes to our impact, and as our Senior UX Research & Insights Manager you too will play an integral part in what we do.

You will drive research and insight that shapes our digital transformation, ensuring customer needs are at the heart of every decision. Working collaboratively across teams and with external partners, you’ll design, deliver and disseminate high-quality, actionable research that informs product development and enhances customer experience.

As our Senior UX Research & Insights Manager you will:

• Lead discovery activities with Product and Delivery teams to identify research needs aligned to customer journeys and priorities
• Plan and carry out user needs and usability research, embedding findings into agile delivery cycles
• Manage suppliers and liaise with recruiters and tech-platform providers to create the best environment for research
• Create and test concepts, wireframes, and customer journeys to validate hypotheses and pain points
• Produce actionable artefacts such as personas, journey maps, and backlog-ready features, ensuring insights are embedded into product planning
• Upskill the existing research team by sharing expertise and building confidence in UX research and usability testing methods

 

Who you’ll be

This role is for you if you have experience of working in UX research and insights or have relevant transferable skills and are keen to make a difference to society. We are looking for:

• Considerable experience working in a UX research/insight capacity in either an agency or client-side
• Experience presenting to a wide range of stakeholders and advocating for the customer
• Experience collaborating widely and using both qualitative and quantitative research techniques
• Experience creating digital stimulus (wireframes, prototypes, etc.)
• Someone who is adept at pulling out key insights and communicating them clearly to a range of different audiences (e.g. dev teams up to Exec board)
• Excellent written and verbal communication skills, confident presentation skills, and stakeholder management
• High levels of attention to detail, delivery focused, open and collaborative demeanour, adaptable and pragmatic

 

What’s in it for you

At CAF you will receive:

• Hybrid working (3 days in London office, 2 from home – can be full-time in the office if preferred)
• Six weeks holiday plus bank holidays
• A wide range of development opportunities to support personal and professional growth
• Pension scheme with better-than-market employer contribution options
• Social impact benefit schemes

 

For all our employer benefits and to gain an insight into our culture and values, please visit cafonline.org/careers.

Who we are

At Charities Aid Foundation we accelerate social progress by providing essential connections between donors, charities and communities.

We safeguard and deliver vital donations, offer expert advisory services and financial products to donors and charities, and provide tailored charity banking through our award-winning bank CAF Bank.

Our purpose is to enable a better landscape for giving and a fair and sustainable future for all.

Diversity and inclusion

We know that the more diverse and inclusive our organisation becomes, the more creative, effective and impactful we will be. Our aim is for our workforce to represent the society we serve, and we have embarked upon an ambitious pathway to achieve this.

We want to attract, retain and develop the best of talent at all levels, and provide a leading and great place to work, where every voice matters.

How to apply

The closing date for applications is 22 October 2025

We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Please complete the form below, attach your CV and Cover letter, then click ‘Submit Application’ if applying via our website or send your CV to recruitment@cafonline.org quoting reference number AP121

We welcome applications from everyone who feels they meet the criteria, regardless of age, sex/gender, disability, race, religion, national origin, sexual orientation, marital, veteran or parental status.

Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply anyway. You may just be the right candidate for this or other roles.

As a Disability Confident Employer, we guarantee to interview disabled applicants who meet the minimum criteria for the role. Please indicate on the application form if you would like to be considered as part of the Disability Confident Scheme.

To apply for this role you must be able to provide proof of your Right to Work in the UK.

So we can support you to be your best during the application or interview process, please contact our Recruitment team at recruitment@cafonline.org or 03000 123 566 to request assistance or reasonable adjustments.

 

Job Reference: AP121